Darren and I believe you went over and above your duties as a mortgage broker with us. You were easy to get a hold of, quick to respond to emails and/or phone calls, had our best interests in mind, and explained policies and other confusing things to us thoroughly (k, the last one was more my input. I was intimidated by mortgage stuff and you made it not so scary). Thank you so much for helping us out with our first home together. The place is beautiful, we love it so much :) I have bragged about your services to several of my friends, one of which is looking to purchase her first home in spring. Thanks again for all your hard work and expertise!
Jolene & Darren
I contacted Kevin after a representative from our bank began calling to try to sell us limited-time offers on a mortgage renewal. The representative from the bank was not someone from our local branch, but someone calling from the bank’s headquarters out of province. We were far more comfortable discussing such a big decision with Kevin, who got to know us and took the time to answer our many questions in-person, as well as by e-mail and phone. Not only was Kevin able to offer us a far better deal at a different institution, but he provided us with several options specific to our needs & our future plans. Further to helping us choose the right mortgage, he was able to make incredibly helpful suggestions about mortgage insurance as well. The bank representatives we worked with previously never once gave us the kind of guidance, care and concern that Kevin provided when it came to choosing a mortgage. Kevin definitely exceeded our expectations and we plan to meet with him again in the future. I highly recommend his services.
Laurie & Ted B
Kenny and I really appreciated all your help with finding us the best mortgage.
We liked how informed you were about all our options and how you recommended additional services ie. Tiered Mortgage. You took away a lot of the "unknown" for us. Your "layman term approach" suited our personalities to a T. Your referral for our home insurance was also much appreciated. We felt so confident dealing with you. You made getting a mortgage relatively painless. It was amazing how you followed up with us on every question - even while you were on holidays!!!!You have earned our trust and would recommend you to anyone we know looking for a mortgage.
Thanks again for your incredible services!!!
Kenny & Nance
You are a great mortgage broker and I recommend you to everyone. I LOVE my house, so thanks for helping make it happen.
Tamar
Kevin was fantastic: he got us a great rate on our property, explained everything clearly and thoroughly, was personable, and accommodated our busy schedules. In fact, we were so impressed we returned to him on our second property!
Miriam & James S.
I have recommended you to others in the past for the following reasons: 1) You provided approval for financing faster than I could have booked an appointment with my bank advisor. 2) You provided a fantastic rate without me having to negotiate (not my strength).Quick, easy and great results. It’s hard to beat that.
Steve C
My wife and I were referred to Kevin and were so glad we were. Kevin not only found us a great mortgage but was there to guide us along the way. We appreciated the fact that no question was too small and that he explained the nuances of each option for us so we did not feel overwhelmed. No time was ever a bad time to call Kevin. He always took my call and was friendly and helpful. He made getting a mortgage pretty painless!
Blake & Dawn M.
We were first time home buyers and you made the whole mortgage process painless for us. You explained everything very clearly and went above and beyond to make sure that we were taken care of. You answered any questions we had and gave us the confidence to choose the right mortgage for us.
We both found you to be personable, friendly and easy to talk to. We have highly recommended you to friends and family who are in the market for a new mortgage.
We honestly couldn't come up with any criticisms about your service. It was all top notch.
Keith and Mikaela
We were nervous about the time and energy it was going to take for us to identify the right mortgage to buy our new home. Kevin was extremely helpful and efficient at helping us find the right mortgage to meet our needs. He exceeded our expectations and we will continue to recommend his services to both friends and family.
John & Kelley
We found Kevin very flexible, professional, and knowledgeable. He seemed to have a great working knowledge of the housing market, mortgage rates and trends, and was always able to meet with us around our schedules. He also took the time to understand us and our life situations and was able to help us find a mortgage at the best rate that worked for us. We really appreciate all that Kevin's done to help us out.
Erin & Chris
Kevin’s service is first class! He took the time to clearly explain every step of the process, and in fact, made this very important financial transaction fun and enjoyable. There were a few mortgage related details that were somewhat complicated, but Kevin took the time to re-explain which re-enforced our understanding and confidence in his service. Although Kevin hunted high and low for the lowest mortgage rate, it was his empathetic and expert approach that will bring us back!
Suzie & Darren
Since I am kind of new to Canada you helped me understand how mortgage works, and you worked very hard every step to get us mortgage.
We are very happy with everything you did for our family and we will refer anybody who is looking for mortgage to you.
Omar & Galawez
Larry & I would like to thank you so much for all your assistance in helping us purchase our dream home!!!! You were absolutely wonderful in all aspects of the process. From walking us through the paperwork to checking up with our financial institution to ensure that our RRSP funds would be available in time for the down payment. You were always accessible to us (even on your holidays). When we started to panic, you were calm and reassured us that everything would work out in time. You were very professional, but also comfortably personal. We would also like thank you for your assistance in correcting our credit report with the credit bureau. You spotted inconsistencies in our credit report and after asking our permission, went ahead and contacted the credit agency and had them make the corrections. That resulted in our credit rating improving immensely and us being able to get a much better rate from the mortgage company. You have helped us realize our dream!! You are a dream maker!!! We will be proud to recommend you to our friends and family.
Again, thank you so much!
Sherri & Larry B.
I wanted to take the time to let you know how incredibly pleased and impressed I was working with Kevin during the process of purchasing my first home. From first contact, Kevin provided me a crash course in all things mortgage. He took the time to answer any and all questions I had, patiently explained and re-explained to me when I didn’t understand, and found me a rate well below what I had been quoted anywhere else I’d shopped around. I cannot speak highly enough of the work ethic, care, concern and support that Kevin displayed while helping me through this process. He truly made me feel like my mortgage was his one and only priority. His follow through on promises, prompt return of phone calls and e-mails vast knowledge and patience made this endeavour feel very easy.
Kristen D
My Fiancée and I were extremely pleased and impressed with our experience with Kevin Stefanson of Castle Mortgage Group. On our first meeting with Kevin, he sat us down and went through each of our finances and credit reports. He explained to us exactly what we needed to do in order to prepare ourselves for buying a home. We went back to see him a few months later once we had paid down some debt and he found us the best rate and options for our mortgage.
I must admit I had a few preconceived notions of using a mortgage broker, I figured there would be "hidden costs" or that we would be given a mortgage by some bank that I had never heard of and we would be given some astronomical interest rate. All of these notions turned out to be false. We were found a mortgage from a mainstream credit union with a competitive interest rate and best of all no hidden costs. Using a mortgage broker saved us a ton of time, Kevin did all the groundwork for us by researching/comparing different banks and interest rates and finding the perfect fit for us. You know the saying "If it's too good to be true, it probably isn't? Well there are exceptions to every rule and in this case that saying does not apply. Thank you Kevin for finding us the perfect place to call our own." I will continue to refer you though as we were very pleased with our experience with you. Thanks again!!!
Lisa A
When my boyfriend and I decided to purchase our first home we knew nothing about the financial aspect of it. We were looking for some who could explain everything to us in English and not take advantage of us. We went to banks and seen 1 other financial specialist and were still unsure.. then we were introduced to Kevin. That is when everything changed. He is a very easy going guy and explained everything to us the way we understood it he made us feel welcome into his office and there was no rush or anything. He made us feel comfortable about the purchase we were making and helped us every step of the way. We truly appreciate the time and energy he put into our mortgage plan. We had alot of questions and he was always there and within minutes had answers. We are more then happy to have worked with him and can’t wait for future meetings!
Thanks again so much!
Danielle E
My wife and I were very happy with the service and attention we received from you when negotiating the mortgage on our new house. We feel you really went to bat for us in securing a winning rate for our mortgage. We were building a new home, which posed some new challenges and questions that you were able to advise us on.
The follow up service was also great, as you influenced the bank to lower the mortgage rate even months after signing. One year later we still feel that we have a very competitive rate. Many thanks.
Jeff & Rachel H.
You can tell Kevin enjoys what he does and it shows in the services he provides as a broker. He made sure we were both involved in the process and provided us with a variety of purchase options. He took the extra time to make sure we were well informed and this really helps when you are making such a big decision. We are so happy in our new home and Kevin helped make this possible.
Conrad & Jessica E.
Recommended by friends and meeting you for the first time - your knowledge, friendliness and professionalism was very comforting and greatly appreciated.
Being the first time I have ever looked into purchasing a mortgage - my understanding of finances was very minimal and my nervousness towards the idea was very high. But your ability to relate to me as a young/new client and answer the many questions I had, made things very easy and comforting.
Your work ethic and ability to get back to me right away with answers was greatly appreciated.
Brian L.
Dealing with Kevin from Castle Mortgage, made getting our new mortgage a whole lot easier. Knowing he was on our side, not the bank's, made making decisions a lot easier. Kevin is a knowledgeable broker and answered all of our questions so we fully understood how getting a new mortgage worked. Kevin is a pleasure to deal with and we would not hesitate to recommend his services to anyone looking to for a new mortgage or to refinance an existing one.
Mike & Shannon P.
Kevin is very friendly and easy to deal with. He welcomes questions, rather than making you feel like you put him out. Kevin is very knowledgeable, and best of all, very timely in his responses/ approvals etc.
Gavin & Sonya P.
Kevin Stefanson at Castle is an ULTRA hard working man who has worked on several mortgages for me. He has EXCEEDED expectations time and time again, truly cares about his clients and thinks about where they are in life & where they will be in life in the future. He thinks and acts from the perspective of having your best interests at heart and is ABSOLUTELY a man you want on your side when getting a mortgage, refinance, etc... a great guy~ highly recommend!
Johnny C.